Caritas Nairobi is the aid and social development agency of the Catholic Archdiocese of Nairobi. Our vision is to see a just, self-reliant and value-based society.  We work in the counties of Kiambu and Nairobi to provide aid and social development services without regard to race, Gender, age, social or religious backgrounds.

Job profile

The Head of ICT is responsible for developing and executing a comprehensive ICT strategy that aligns with Caritas Nairobi’s objectives. The head of ICT will be reporting to the Deputy Director of Programs and Administration. This role ensures the seamless operation, security, and efficiency of all ICT systems, including network infrastructure, software, and hardware, while driving digital transformation and innovation. The position oversees ICT procurement, vendor management, compliance with regulatory requirements, and the implementation of cybersecurity measures to protect organizational data and IT assets. Additionally, the Head of ICT provides strategic leadership to the ICT team, ensuring continuous improvement, operational efficiency, and the effective adoption of emerging technologies to enhance service delivery.

Duties and responsibilities

1. Formulate and execute a comprehensive ICT strategy aligned with Caritas Nairobi’s overall objectives. 
2. Ensure that ICT initiatives support operational efficiency, digital transformation, and organizational growth. 
3. Lead the planning, implementation, and maintenance of all ICT systems, including network infrastructure, software, and hardware.
4. Ensure uninterrupted system functionality and data integrity across all departments.
5. Develop ICT department’s budget for approval by the Director. 
6. Assist in ICT procurement processes and manage contracts to ensure the acquisition of quality services and products. 
7. Ensure compliance with internal policies and regulatory requirements, including data protection laws. 
8. Implement robust cybersecurity measures to safeguard organizational data and IT assets from threats and breaches.
9. Work closely with internal and external stakeholders, including vendors, technology partners, regulatory authorities, and other institutions.
10. Continuously evaluate the performance, efficiency, and reliability of ICT systems, including the core banking system.
11. Implement improvements and troubleshooting strategies to enhance system performance and user experience.
12. Drive innovation initiatives by researching, recommending, and adopting emerging technologies to enhance service delivery.
13. Provide strategic leadership to the ICT team, fostering a culture of innovation, accountability, and continuous improvement. 
14. Prepare and present Progress reports to the director on the status of ICT operations.

Knowledge, experience and other competencies

1. Qualifications and Experience:
   • Bachelor’s degree in information technology, Computer Science, or a related field from a recognized institution.
   • Masters in relevant field will be an added advantage
   • Certification in Networking (e., CCNA, CCNP) or equivalent.
   • Project Management (PMP/PRINCE2).
   • Certification in Cybersecurity (e.g., CISSP, CISM, CEH) or equivalent.
   • Certification in Cloud Computing (e.g., AWS, Azure, or Google Cloud).
   • Skills in SQL scripts.
   • Accreditation with relevant Professional body.
   • Experience in system architecture design for LAN, WAN, VPN, VLAN and VOIP.
   • Server 2016, Sever 2019 installing and troubleshooting.
   • A minimum of 7 years of progressive experience in ICT management, with at least 3 years in a leadership or supervisory role.

Other Competencies

The successful candidate must demonstrate how they have practiced the following competencies at work.

• Integrity
• Loyalty
• Customer focus
• Decisiveness Empathy
• Confidentiality
• Emotional intelligence

How to Apply:

Interested candidates who meet the above criteria should send their applications accompanied by detailed CVs, names of three referees, available testimonials, working hours’ telephone

Contact and recommendation letter from local pastor to recruitment@caritasnairobi.org

The subject of the email should clearly indicate the position being applied for i.e. APPLICATION FOR THE POSITION OF HEAD OF ICT. Also include expected salary in your application.

Applications should reach us on or before Friday 21st April 2025.

Only shortlisted candidates will be contacted. Caritas Nairobi is an equal opportunity employer.

1. JOB PURPOSE

The ICT Manager at the Archdiocese of Nairobi is responsible for driving the use of information and communication technology to improve service delivery. This includes leading to the adoption of emerging technologies, ensuring compliance with regulatory standards, and upgrading ICT infrastructure for optimal performance. The ICT Manager will oversee data backup operations, develop training programs to enhance staff skills, and implement strategies for business continuity and disaster preparedness. Additionally, they will regularly review the ICT policy manual and work closely with leadership to align operations with the archdiocese’s strategic goals and ensure efficient use of ICT resources.

2. MAIN RESPONSIBILITIES

Strategic Planning and Provisioning

1. Research, recommend, and implement innovative solutions and automated approaches for system administration tasks, optimizing resources and achieving economies of scale. 
2. Steer periodical reviews of the ICT policy manual in alignment with the strategic plan, ensuring policies are current and effective at the same time offering training on ICT issues to ensure our teams remain knowledgeable and proficient.
3. Steer and monitor the acquisition of integrated systems to enhance operational efficiency across our facilities.
4. Ensure regulatory and standard compliance.

Operations and Support Management 

1. Direct daily system monitoring act1v1t1es, ensuring the integrity and availability of hardware, server resources, systems, and key Oversee the review of system and application logs and the verification of scheduled job completions, such as backups.
2. Supervise regular security monitoring to identify and respond to potential intrusions in a timely and effective manner.
3. Authorize and oversee the creation, modification, and deletion of user accounts based on organizational needs
4. Lead the coordination and communication efforts for hardware or software failure recovery, ensuring minimal service disruption
5. Ensure data backup systems are implemented and maintained for all institutions within the archdiocese, safeguarding against data loss.
6. Oversee the design, deployment, and support of LANs, WANs, network segments, Internet, and intranet systems to ensure alignment with organizational goals and objectives. 
7. Lead the installation and configuration of servers and related hardware and software, ensuring compliance with organizational standards and operational requirements. 
8. Supervise the administration of servers, desktop computers, printers, routers, switches, firewalls, phones, and mobile devices, ensuring the efficient deployment of software and security updates.

Maintenance and Optimization

1. Maintain and update operational, configuration, and other procedures, ensuring they reflect current practices and
2. Conduct and review periodic performance reports to inform capacity planning and resource allocation decisions.
3. Ensure the maintenance of data center environmental and monitoring equipment, coordinating upgrades and repairs as necessary.
4. Carry out needs assessments for the ICT department and communicate findings and recommendations to the supervisor
5. Co-ordinate Key Performance Indicator reports and repo11 on the ICT Team performance.

3. KNOWLEDGE, EXPERIENCE AND OTHER COMPETENCIES 

Qualifications and Experience:

• • Bachelor’s Degree in Information Technology, Computer Science, or a related field from a recognized institution.
  • Masters in relevant field will be an added advantage
  • Certification in Networking (e.g., CCNA, CCNP) or
  • Project Management (PMP/PRINCE2)
  • Certification in Cybersecurity (e.g., CISSP, CISM, CEH) or
  • Certification in Cloud Computing (e.g., AWS, Azure, or Google Cloud).
  • Skills in SQL scripts
  • Accreditation with relevant Professional body
  • Experience in system architecture design for LAN, WAN, VPN, VLAN and
  • Server 2016, Sever 2019 installing and
  • A minimum of 7 years of progressive experience in ICT management, with at least 3 years in a leadership or supervisory

Other Competencies

The successful candidate must demonstrate how they have practiced the following competencies at work.

• Integrity
• Loyalty
• Customer focus
• Decisiveness
• Empathy
• Confidentiality
• Emotional intelligence

How to Apply:

Interested candidates who meet the above criteria should send their applications accompanied by detailed CVs, names of three referees, available testimonials, working hours’ telephone

Contact and recommendation letter from your local pastor to

hro@archdioceseofnairobi.org

The subject of the email should clearly indicate the position being applied for i.e. APPLICATION FOR THE POSITION OF ICT MANAGER. Applications should reach us on or before 21^st April 2025.

Only shortlisted candidates will be contacted. Caritas Nairobi is an equal opportunity employer.

The Organisation

Caritas Nairobi is the aid and social development agency of the Catholic Archdiocese of Nairobi. Our vision is to see a just, self-reliant and value-based society. We work in the counties of Kiambu and Nairobi to provide aid and social development services without regard to race, Gender, age, social or religious backgrounds.

Job Profile

 The Deputy director Socio Economic Empowerment programme will oversee the programme in accordance with self-regulatory framework. Working closely with and reporting to the Executive Director, The Deputy Director will serve as the Subject Matter Expert responsible for technical decisions and the day-to-day management of the Self-Help Program. The Deputy Director will provide strategic leadership for the Self-Help Economic Empowerment Program (SEEP), executing strategic initiatives and overseeing all operational and compliance matters. The office bearer must be a suitably qualified professional with industry experience as a senior manager in an institution of comparable size and complexity to the program.

Duties and Responsibilities

Strategic Leadership & Governance:

1. Provide strategic direction for the SEEP programme in alignment with Caritas Nairobi’s mission and objectives.
2. Develop, execute, and oversee strategic initiatives to enhance programme growth, sustainability, and impact.
3. Represent SEEP in governance structures, including the Advisory Board and other Committees, to drive policy and decision-making.
4. Lead risk and compliance framework development. 

Programme Management & Oversight:

1. Oversee the execution and effectiveness of all economic empowerment initiatives within SEEP
2. Supervise programme staff, ensuring effective recruitment, orientation, and continuous professional development in collaboration with relevant officers within the department. 
3. Direct all monitoring, evaluation, and reporting efforts to measure programme impact and efficiency. 

Financial Management & Compliance:

1. Oversee the SEEP budget, institutional cost-recovery processes, and financial stability. 
2. Ensure adherence to financial policies, administrative procedures, and regulatory compliance.
3. Supervise audits and financial reviews of self-help groups and overall programme expenditures. 

Operational Excellence & Programme Development:

1. Review and refine operational policies and procedures to improve efficiency and service delivery. 
2. Lead the design and implementation of innovative, need-based financial products and services.
3. Strengthening the effectiveness of self-help groups through training, monitoring, and capacity-building initiatives.
4. Develop partnerships and collaborations with key stakeholders, including other Archdiocese of Nairobi programs. 

Marketing, Public Relations & Stakeholder Engagement:

1. Drive branding, promotion, and marketing efforts to enhance SEEP’s visibility and outreach. 
2. Serve as a key liaison between SEEP, self-help groups, social development organizations, PROMIC groups, and other stakeholders. 
3. Promote socio-economic knowledge transfer through mentorship, training, and networking initiatives. 

Reporting & Performance Monitoring:

1. Ensure timely preparation of narrative, statistical, and financial reports for the Director and relevant stakeholders. 
2. Oversee the continuous assessment of programme effectiveness, identifying gaps and opportunities for improvement. 
3. Provide operational and financial reports in all governance meetings. 

Investment & Sustainability Strategies:

1. Participate in Caritas Nairobi’s Investment Committee to guide investment decisions. 
2. Lead the design and execution of short-term and long-term investment strategies to enhance financial sustainability. 
3. Develop innovative funding mechanisms to support SEEP and other  Caritas Nairobi programmes. 

Risk Management & Compliance:

1. Ensure the programme meets regulatory, legal, and ethical requirements. 
2. Oversee risk management and mitigation strategies within all programme activities. 
3. Supervise compliance with self-regulatory framework regulations and best practices. 

Leadership & Team Development:

1. Mentor and develop the leadership team within SEEP, fostering a culture of accountability and high performance.
2. Build a strong team by ensuring staff training, performance evaluation, and career progression opportunities. 

Undertake any other duties assigned from time to time, supporting the overall objectives of the socio-economic programme.

Qualifications and Experience 

1. Master’s degree in business administration, finance, business management or related field 
2. Bachelor’s degree in finance accounting or related field
3. CPA (K)
4. Active member of ICPAK in good standing and
5. Any other professional body affiliation in good standing. 

Experience

1. Minimum of 10 years’ proven managerial experience in a financial institution(s) preferably microfinance institutions and/or SACCOs. 
2. Good knowledge of social performance management.
3. Detailed understanding of credit processes, Risk, Regulatory & Compliance policies and requirements of operating financial institutions.
4. Good  communication     (written and verbal) skills, including well-developed presentation skills. 
5. Highly analytical with strong attention to detail.
6. Experience in the management of projects, using formal methodologies. 

Personal qualities

The Economic Empowerment Programme deputy director should demonstrate competence in some or all of the following:

• Ethics: Ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.
• Communication: Excellent written and oral communication skills and ability to articulate the vision of Caritas Nairobi and communicate complex issues with clarity to a wide range of audiences. 
• Adaptability: Demonstrate dynamism and a willingness to be flexible, versatile and/or tolerant in a changing work environment while maintaining effectiveness and efficiency.
• Building Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization. 
• Leading: Positively influence others to achieve results that are in the best interest of the organization.
• Innovative: develop enterprising initiatives that add value, revenue and richness to Caritas work and its reputation.

How to Apply:

Interested candidates who meet the above criteria should send their applications accompanied by detailed  CVs, names of three referees, available  testimonials, working hours’  telephone Contact and recommendation letter from local pastor to recruitment@caritasnairobi.org

The subject of the email should clearly indicate the position being applied for i.e.

APPLICATION FOR THE POSITION OF DEPUTY DIRECTOR  SOCIO  ECONOMIC

EMPOWERMET PROGRAMME. Also include expected salary in your application. Applications should reach us on or before 21st April 2025

Only shortlisted candidates will be contacted. Caritas Nairobi is an equal opportunity employer.