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1. CUSTOMER SERVICE ADVISORS/TELLERS

Key responsibilities and accountabilities

  • Maintain cash limit for the branch and individual cashier.

    • Ensure daily reconciliation of cash book and banking system.

  • Ensure daily reports are actioned as per schedule of reports.

  • Ensure reporting to Operations Supervisor in cash limits,

    evaluation repatriation daily.

  • Ensure cash security is adhered to and that the cash repatriation is

    adequately insured.

  • Responding promptly to customer inquiries.

  • Handling customer complaints and escalating where necessary.

  • Obtaining and evaluating all relevant customer information to match

    to products and services.

  • Guiding customers in the account opening process.

  • Providing feedback to improve the efficiency of the customer

    service process.

  • Ensure key rotations are done without compromise.

  • Ensure offsite storage for duplicate storage room keys.

  • Any other duty as assigned.

Minimum Qualifications and Experience

  • A minimum of 3 years’ experience in a deposit taking environment

    will be required.

  • Working experience as a Direct Sales Representative will be an

    added advantage.

  • Degree in Business Administration/Management/Co-operative

    Management or any other Business-related field.

2. MARKETING AND COMMUNICATIONS OFFICER

JOB PURPOSE

To support the formulation and execution of Marketing and Communications strategy and make Caritas Microfinance Bank the brand of choice for customers seeking financial solutions.

Key responsibilities and accountabilities

  • Create Caritas Microfinance Bank as the brand of choice for financial solutions.

  • Support aggressive bank growth strategies for customer recruitment & retention,deposit mobilization and growth of the loan book.

  • Support digital marketing strategy with creative, engaging and educative content.

  • Manage communication with key stakeholders.

  • Manage relationships with marketing and communication partners.

    Minimum Qualifications and Experience

  • Degree in Marketing/Business Administration.

  • Relevant professional qualification – Diploma in Marketing, Public

    Relations, Communications.

  • CIM certification will be an added advantage.

  • 5 years’ experience in Marketing & Communications preferably in a

    financial institution or Marketing and communications company.

     

 

 

Interested candidates who meet the criteria above are encouraged to send their application letters and detailed CVs (with the position title on the subject line) to: recruitment@caritas-mfb.co.ke Closing date for application is on or before 20th August 2021. Only shortlisted candidates will be contacted.

For more information please visit: http://www.caritas-mfb.co.ke

 

FINANCE & STRATEGY MANAGER

JOB PURPOSE

As an integral member of Pacis Senior Leadership Team, the Finance and Strategy Manager will lead and manage the Finance Department `to meet the evolving needs and opportunities of a dynamic and results- driven organization. Reporting directly to the Managing Director, the Finance and Strategy Manager serves as both a thought partner setting long-term strategies and engaging in a wide range of functions including developing financial models and managing budgets; overseeing investment, audit, and compliance; risk management; leading talent and technology management.

The Role

Reporting to the Managing Director and leading a team of eight with two direct reports, the role is responsible for management, policy development and compliance of:

  • Strategy formulation, execution and monitoring

  • Credit control framework

  • Management of accounts – Receivables and payables

  • Cash Management and cashflow planning

  • Tax payables and obligations

  • Performance reports with respect to finance operations

  • Staff motivation and performance management

  • Facilitate audits, risk and compliance reviews in finance operations.

  • Stakeholder management

Skills Required

You have managed the financial performance of an organization providing multiple products or services and are able to demonstrate the ability to plan, prioritize, manage stakeholders and achieve performance goals.
You also have:

    • Bachelor’s Degree in finance, accounting, or other relevant field from an accredited university

    • CPA(K) or ACCA (Must be a registered member of ICPAK)

    • Master’s degree – an added advantage

    • Minimum 8 years’ experience of which 4 should be in a senior leadership role with a progressive track-record of professional growth in tasks and responsibilities in a pro-active and corporate growth environment.

    • A thorough knowledge of accounting principles and IFRS standards

    • Experience of working with accounting ERPs

    • Supervisory experience and a demonstrated ability to develop and lead others

      How to Apply

      Qualified persons may submit their applications and updated CVs quoting the position applied for to recruitment@melkisolutions.com latest 22nd August 2021. Only shortlisted candidates will be contacted.

1. SENIOR RELATIONSHIP OFFICER -MICRO BUSINESS ENTERPRISES – CARITAS BANK

JOB PURPOSE

The Incumbent will report to the Head of Retail Banking and will be responsible for:

  • Driving customer recruitment for micro business customers.

  • Leading in developing suitable products and services for micro in liaison with the

    branches, HOD Retail Banking and the Product Development team.

  • Delivery of exceptional performance through the micro business team.

  • Proactive leading and directing the relationship teams accountable for the portfolio

    of micro business customers.

  • Taking initiative in terms of business development activities and ensuring that

    quality business is retained, and high service standards are delivered by the team.

  • Demonstrating an intimate knowledge of the market and the competitor to inform

    market penetration, growth, and retention.

  • Making quick business decisions that balance risk, profitability and most

    importantly responsiveness to customer needs.

  • Reviewing performance of assigned Relationship Officers and/or Branch

    Managers against micro business budgets for all assigned KPI targets.

  • Continually monitoring and following up with respective micro business Relationship Officers and/or Branch Managers to ensure that the set Micro business targets are being achieved, and gaps adequately addressed.

  • Conducting regular customer visits to enhance relationship development and customer maintenance, as well as growth of the business wallet.

  • Monitoring and following up with micro business Relationship Managers/Officers and/or Branch Managers to ensure balanced growth of the micro business portfolio.

  • Monitoring quality of the loan book advances by reviewing arrears, account excesses and irregular accounts, among others.

  • Monitoring performance against set targets.

• Conducting customer engagement initiatives like financial literacy, coaching and mentorship.

Qualifications and Experience

• Bachelor’s degree in a business related field.

  • Professional qualifications such as CPA or Credit Management.

  • Thorough knowledge of MSME banking product and policies.

  • 3-4 years banking experience.

  • Excellent communication skills.

  • Resilient, Confident and self-motivated.

 

Interested candidates who meet the criteria above are encouraged to send their application letters and detailed CVs (with the position title on the subject line) to: recruitment@caritas-mfb.co.ke

Closing date for application is on or before 25th August 2021. Only shortlisted candidates will be contacted.

For more information please visit: http://www.caritas-mfb.co.ke

2. SENIOR RELATIONSHIP OFFICER- SMALL BUSINESS ENTERPRISES (SBE) – CARITAS BANK

 

The Incumbent will report to the Head of Retail Banking and will be responsible for:

  • Developing suitable customer value propositions, product bundles and solutions applicable to the SBE in liaison with the branches, HOD Retail Banking and the Product Development team

  • Delivery of exceptional performance through the SBE team.

  • Proactive leading and directing the relationship teams accountable for the portfolio

    of SBE customers.

  • while taking initiative in terms of business development activities and ensuring

    that quality business is retained, and high service standards are delivered by the

    team.

  • Demonstrating an intimate knowledge of the market and the competitor to inform

    market penetration, growth, and retention.

  • Making quick business decisions that balance risk, profitability and most

    importantly responsiveness to customer needs.

  • Reviewing performance of assigned Relationship Officers and/or Branch

    Managers against SBE budgets for all assigned KPI targets.

  • Continually monitoring and following up with respective SBE Relationship

    Officers and/or Branch Managers to ensure that the set SBE targets are being achieved, and gaps adequately addressed.

  • Conducting regular customer visits to enhance relationship development and customer maintenance, as well as growth of the business wallet.

  • Monitoring and following up with SBE Relationship/Officers and/or Branch Managers to ensure balanced growth of the SBE portfolio.

  • Monitoring quality of the loan book advances by reviewing arrears, account excesses and irregular accounts, among others.

  • Monitoring performance against set targets.

  • Conducting customer engagement initiatives like financial literacy, coaching and mentorship.

Qualifications and Experience

  • Bachelor’s degree in a business field.

  • Professional qualifications such as CPA or Credit Management.

  • Thorough knowledge of MSME banking products and policies.

  • 5-7 years banking experience.

  • Excellent communication skills

  • Confident and self-motivated

Interested candidates who meet the criteria above are encouraged to send their application letters and detailed CVs (with the position title on the subject line) to: recruitment@caritas-mfb.co.ke

Closing date for application is on or before 25th August 2021. Only shortlisted candidates will be contacted.

For more information please visit: http://www.caritas-mfb.co.ke

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