The Organization

Caritas Nairobi is the aid and social development agency of the Catholic Archdiocese of Nairobi. Our vision is to see a just, self-reliant and value-based society. We work in the counties of Kiambu and Nairobi to provide aid and social development services without regard to race, Gender, age, social or religious backgrounds.

Job Purpose 

The ICT officer will handle ICT functions within Caritas Nairobi, ensuring the smooth operation, maintenance, and support of the organization’s information systems and infrastructure. In addition to their role in providing deployment and user support for the core banking system used by self-help groups across the Archdiocese of Nairobi, the ICT Officer will manage broader ICT responsibilities, including systems administration, data analysis, user training, automation, and helpdesk support. They will also play a key role in implementing Caritas Nairobi’s long-term ICT strategy, aimed at enhancing the overall efficiency, security, and effectiveness of the organization’s IT environment. The officer will report to the Senior ICT Operations officer.

Main Responsibilities 

1. Support Self-Help Groups from setup to launch of the core-banking system including configuration, data management, migration, training and support.
2. Provide technical support and training to new and existing users.
3. Act as the first point of contact for staff and provide effective end-user support as required.
4. Take ownership of any IT issues raised, carry out investigation and resolve issues with minimal disruption to the business processes.
5. Log, categorize, and resolve tickets related to the core banking system, user devices, and other ICT services
6. Manage the ticketing system, ensuring tickets are logged, prioritized, and assigned. 
7. Escalate any technical issues as required and review the effectiveness of service. 
8. Provide training to users on IT systems as required.
9. Help to develop internal guidance notes, training material and other procedural documents to help users better understand and use our IT systems.
10. Effectively engage and communicate with staff to understand how they are using IT systems, understand their problems and discuss solutions.
11. Keep all system documentation up to date.
12. Identify any IT security risks, evaluate mitigation options and carry out suitable measures to increase network and data security.
13. Support the development and maintenance of a long-term IT roadmap to improve effectiveness of internal IT systems and implementation of projects to achieve the objectives set out in the roadmap.
14. Effective operation, support, and continual improvement of existing business applications, computer hardware and networks.
15. Taking a leading role in the development of ICT Value-added services.
16. Perform any other duty as may be assigned from time to time. 

Knowledge, Experience & Competencies 

A.    Qualifications and Experience:

• Bachelor’s degree in information technology, Computer Science, or a related field from a recognized institution.
• Knowledge in Networking (e.g., CCNA, CCNP) or equivalent. 
• Knowledge in Cloud Computing (e.g., AWS, Azure, or Google Cloud).
• Skills in SQL scripts
• Accreditation with relevant Professional body
• Experience in system architecture design for LAN, WAN, VPN, VLAN and VOIP
• A minimum of 3 years of progressive experience. 

B.    Other Competencies

The successful    candidate must demonstrate how they have practiced the following competencies at work.

• Integrity
• Loyalty
• Customer focus
• Decisiveness
• Empathy
• Confidentiality
• Emotional intelligence

How to Apply:

Interested candidates who meet the above criteria should send their applications accompanied by detailed CVs, names of three referees, available testimonials, working hours’ telephone

Contact and recommendation letter from local pastor to recruitment@caritasnairobi.org The subject of the email should clearly indicate the position being applied for i.e.

APPLICATION FOR THE POSITION OF ICT OFFICER. Also include expected salary in your application.

Applications should reach us on or before Friday 16^th May 2025.

Only shortlisted candidates will be contacted. Caritas Nairobi is an equal opportunity employer.